The horrifying incident took place during peak shopping hours, leaving many onlookers in shock. Security footage reportedly shows the woman struggling to free herself while others tried desperately to help. Mall officials have since closed off the area for investigation and maintenance checks. Questions are being raised about whether the escalator had been properly serviced, as several shoppers claimed they had noticed it making strange noises earlier that day.

Hospital staff later confirmed that the woman was in stable condition after undergoing emergency surgery. Family members expressed both grief and gratitude — sorrow for her devastating injury but relief that she survived what could easily have been a fatal accident. Doctors say her recovery will take months, involving physical therapy and possible prosthetic fitting. Support from the community has poured in, with many offering donations and messages of encouragement.

Authorities have launched an official investigation into the mall’s safety procedures and maintenance records. Experts emphasize that while escalator accidents are rare, they can have catastrophic consequences when safety standards are overlooked. This heartbreaking case serves as a reminder of the importance of regular inspections and public awareness when using such everyday conveniences. For now, the victim’s focus remains on recovery, while officials work to ensure such a tragedy never happens again.